Matters of Municipal Water Supply and Sewerage Enterprises and Water Supply and Sewerage Services of municipalities

Description

The Ombudsman reflects in this special report the problems arising during the transaction of citizens-consumers with the Municipal Water Supply and Sewerage Enterprises (DEYA) and the Water Supply Services of the municipalities. The report also includes proposals aiming at the improvement of the competent regulatory framework and the standardization and simplification of procedures and practices applied aspiring to achieve further improvement of water supply and sewerage services provided for consumers.