Visit by a delegation from the OECD and the General Secretariat for Anti-Corruption

The offices of the Ombudsman were visited by representatives of the Organisation for Economic Cooperation and Development (OECD) and the Hellenic General Secretariat for Anti-Corruption. The Ombudsman’s staff made presentations with regard to the mandate of the Independent Authority, its ways of communicating with citizens and the complaints handling procedures. In particular, the front desk, call centre and computerised system of the Ombudsman were presented; also, its mediation methods and the process of using citizens’ complaints in order to draw general conclusions for combating maladministration. The visit took place in the context of the project to strengthen Greece’s action plan to fight corruption, which is implemented by the General Secretariat for Anti-Corruption  and the OECD.